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As the impact of COVID-19 continues to evolve, our Customer Success teams will be standing by ready and eager to support our customers with the same level of service and quality we have always strived for.

To better assist those with urgent issues impacting their businesses due to the Coronavirus, please consider contacting support. We thank you for your continued trust, understanding, and patience as we work through this situation together.

Covid-19 & Our Commitment to Our Clients

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Annual Support Packages

Basic

$80/mo
  • Email Support
  • Access to epicUniversity
  • Support for custom code during BigCommerce/WordPress updates
  • Website / epicToolbox training (30 min /mo)

Pro

$100/mo
  • Everything in the basic plan, plus:
  • Phone / Video Support
  • Theme and plugin updates
  • Up to 5 products added a month
  • Design  / Marketing Work (30 min /mo)
  • Website / epicToolbox training (30 min /mo)

Premium

$200/mo
  • Everything in the Pro, plus:
  • Quality Control (30 min every 2 weeks)
  • Development Changes (30 min /mo)
  • Up to 15 products added a month
  • Design  / Content / Marketing Work (60 min /mo)
  • Website / epicToolbox training (60 min /mo)
  • Marketing Consultation (60 min /mo)

Enterprise

Starting at $300+/mo
  • Need more than Premium? Contact us to create a Annual Support Package for your company.


Annual Support Package Definitions

Email Support: Reach out to our support team by email any time at support@epicshops.com

Phone Support: Set up a one-on-one support call with our team of experts. You can also call in for service on demand

Video Support:  Our team will record you custom video answers, walk-throughs, and guides on any support subject.

Access to epicUniversity: Get access to our one of a kind knowledge base and training suite. Learn how to do anything the professionals do, step-by-step.

Bug Fixes: The ultimate code warranty, all support agreements come with the assurance that we will fix any bug you find in any work that we’ve done.

Platform Training: Get quick answers to your questions from the team that knows your site the best. Our team will supply you with videos, calls, or epicUniversity links to get your question answered.

Automated Seasonal Banner Updates: Stop worrying about the your home page with this unique service. Our team will activate the proper seasonal banner and matching product categories on your site each month for you. (Art must be provided in advance, dimensions can be found at epicflowers.com/art)

Design/Marketing Work: This time can be spent doing anything visual to the front of your site, such as updating navigation, changing images on pages, or changing text/copy on existing pages. This also includes epicToolbox work to, such as creating Popcards, adding content, images, etc…

Development Changes: This time can be spent on more advanced things, such as template/HTML changes, Javascript, 3rd party code implementations, and more.

Quality Control:  Rest easy knowing our experienced technical staff review the critical function and appearance of your site routinely, looking for anything out of place.

Work with Epic
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