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eLocal date_range

Control local deliveries and pickup like never before

Frequently Asked Questions

 

What is eLocal?

eLocal allows you to control your delivery rules for local shipping areas. You can set cutoff times for same-day delivery, customize cut-off times by zip code, and create special delivery rules for holidays.

What does “pickup in store” do?

This feature allows you to input your store address, and integrate with Bigcommerce’s shipping zones to charge $0 on orders picked up from your store.

Can I set a custom shipping rule with different delivery cutoff times, based on proximity to my store?

Yes! Custom zones can be set to require different zip codes to have an earlier cutoff time. Unfortunately, at this time we cannot accommodate later cutoff times.

What if my special holiday isn't available for custom rules?

You can create a custom day that works just like a holiday. Just enter your date (like maybe the day you close early for your company holiday party), and choose your delivery cut-off time.

Printable PDF

A Quick Video of the Basics

 

Pop Cards announcement

Your message anytime and anywhere.

Frequently Asked Questions

 

What are Pop Cards?
Pop Cards are message boxes that pop up anywhere you choose on your website. These boxes can include text, images, call-to-action buttons, or a combination of all three. You can also create a “Fab Button,” which is a round icon that visitors can click to learn more information or contact your store.
Can I choose which page to display my Pop Card?
Yes, you can choose to show you Pop Card on your site’s Homepage, all pages, Checkout page, or any number of custom pages. Simply add the URL(s) of the page(s) you wish to display your Pop Card when creating a new one.
Will my Pop Card show up everytime someone visits my site?
You can choose how often you’d like your Pop Card to be displayed. For example, every visit, once per visitor per hour, once per visitor per day, etc.
What is an “Urgency Pop Card,” and how do I create one?
An Urgency Pop Card is one that features a countdown timer, to create a sense of urgency for customers to place their order. For example: “Order in the next 2 hours for same day delivery!” To create an urgency bar, you must also use the eLocal app to define delivery cut-off times. Then, you can simply add an “X” into the text of you Pop Card, and toggle the Automate feature to “On.” Select “Urgency” from the options below. Your Pop Card will automatically let your visitors know how much time is left in the day before the delivery cut-off.
Can I collect emails for a newsletter sign up with a Pop Card?
Currently, no. However, you can include a button that links to a newsletter sign-in page. Some other ways you can use Pop Cards: Show coupon codes for sales, direct visitors to seasonal specials/pages, display special store hours, create urgency with a countdown timer, catch visitors’ attention as they move to leave your site.
Printable PDF

A Quick Video of the Basics

 

Upsell Magic add_shopping_cart

Increase targeted upsell offerings

Frequently Asked Questions

 

What is Upsell Magic?
Upsell Magic is a tool that allows you to control which add-on products to display at checkout, based on customer order info. Like the gum and magazines by a supermarket checkout, you can offer additional items as people add products to their cart. These products are then displayed after a qualifying item is added to the cart, in the same popup modal.
Why is this cooler than just making upsell products available like every other item?
You can customize which customers see what items, based on zip code, date, cart value, or other parameters. You wouldn’t try to sell a $2 match book to someone buying an $80 BBQ grill, because maybe they would buy a $10 lighter instead. Someone buying $8 of charcoal briquettes probably won’t buy a $10 lighter.
How do I set it up?
First, create a specific product listing in BigCommerce for each upsell you’d like to include. This should include all the normal components of a product, including picture, price, etc. In the Upsell Magic tool, select the orange “Add new +” button, follow the prompts and fill out all the fields, and you’re ready to roll.
Printable PDF

A Quick Video of the Basics

 

Loyalty+ loyalty

Reward your customers with money back.

Frequently Asked Questions

 

What is Loyalty+?
Loyalty+ is a rewards program that encourages your customers to return to your shop by giving a percentage of purchases back as store credit.
How much credit can I offer?
You can set whatever percentage you like. Most clients offer 5-10% back.
Do I have to keep track of my customers’ rewards?
Loyalty+ automatically adds store credit to registered users’ accounts, so you don’t have to keep track of anything! Your customers must login to view or use their credit, and they’ll also receive automated monthly reminder emails with their store balance.
How will my customers know about this program?
You can set up a pop card on your front page to inform your website visitors of your rewards program. Loyalty+ also sends automated monthly emails to all registered users with the credit balance on their account, reminding them to come back and shop.
Printable PDF

A Quick Video of the Basics

 

Product Pro swap_vertical_circle

More control over your products.

Frequently Asked Questions

 

What is Product Pro?
Product Pro is a tool within the epicToolbox that allows you to merchandise your products within a category and put your best sellers front-and-center. During sales and holidays, you can also move special items to the top for added visibility. Product Pro also contains a Bulk Edit feature that makes increasing or decreasing prices throughout an entire category a cinch.
How do I use the Card Messages Feature?
You must first add an option for Card Messages to your products in the Bigcommerce dashboard. Then, your Card Messages from Product Pro will appear below the field on your product page. Users simply click Card Messages, choose the one they’d like to include with their gift, and the field will autofill with their selection.
Can I increase and decrease the prices of products in my store categories with the Bulk Edit feature?
Yes, you can increase or decrease by either dollar amount or percentage. This feature comes in handy around holidays or during sales, when you’d like to change the prices of all items in a category.
Why would I want to move around items on my category pages?
With Product Pro, you can place your best sellers at the top, where visitors are more likely to see them. You can also push newer arrivals toward the top, so they’re not buried by items that have been in your store for longer. Combined with insights you can gain from your Store Analytics, this tool can be extremely powerful for increasing your sales by placing your top sellers in front of your customers’ eyes.
Printable PDF

A Quick Video of the Basics

 

Smart Widgets dashboard

Control your banners on schedule, via drag and drop.

Frequently Asked Questions

 

What are Smart Widgets?

Smart Widgets is a tool that lets you easily drop in your homepage banners for all four of the Nova mega banner layouts. In future updates, Smart Widgets will also let you drop in content blocks throughout your site – not just on the homepage.

How do I use the Smart Widgets scheduling feature?

Rather than racing to switch your homepage banners for holidays or promotions, you can schedule out banners for the entire year with Smart Widgets. Simply click on the banner position you wish to swap, add your image and link, and then set your start and end date. Smart Widgets will make the switch automatically for you.

Do I need to use the exact image sizes shown on the layout defaults (ex: 740 x 500)?

Yes, if you want your homepage banners to be lined up properly. Smart Widgets will not resize or stretch your images to fit, so they need to be the proper dimensions in order to display correctly.

Printable PDF

A Quick Video of the Basics

 

eMenu menu

Category merchandising in drop-down menus

Frequently Asked Questions

 

What is eMenu?

eMenu is a tool for managing the mega menu drop down on your website. This mega menu includes clickable images of products you choose to highlight in each drop down category, as well as Special Occasions like holidays, store sales and events.

How do I add featured products to my menu dropdown?
First, toggle your eMenu to On. Click Category Featured Products in the left side menu. Next click the Add New + button. Name this group of featured products (i.e. “Spring Birthday Products”) and then type in the category name below. Once you begin typing, this field will auto-fill with you store’s category names. Then, click Displayed Product and begin typing the names of the products you’d like to feature in your drop down. Note, only products in the category you chose will show up in the auto-fill. Once you’ve chosen three, click Save & Exit for your changes to go live on your store.
Why am I getting an “Unavailable Image” icon on my site’s drop-down menu?
If you have chosen to feature an item in your mega menu that has since been deleted or hidden from your store, the eMenu will place a default image in it’s place. To fix this, simply go into eMenu, click the category you wish to edit, and replace the missing item with a current, visible item from your store.
Can I link Special Occasions to pages on my store?
You bet! You can link both internally and externally, so you can direct someone to a page on your site, or to a Facebook Event page, for example.
Can I edit Special Occasions once I’ve added them?
Yep, just click the orange pencil icon to the left of your occasion, and a pop-up will appear allowing you to edit the details of your special occasion. You can also delete occasions by clicking the orange “-” icon.
Printable PDF

A Quick Video of the Basics

 

epicBloom email

Smart marketing emails your customers actually want to read

Frequently Asked Questions

 

What is epicBloom?

epicBloom is a email re-marketing platform that allows you to send automated email messages to segmented customer groups. Basically, it’s awesome! Rather than sending blanket emails to your entire list (which you can still do with Bloom if you choose), you can send personalized, targeted emails to specific customer groups.

How do I choose my marketing segments?

You can either set up predefined segments unde the Segments tab to use over and over again, or create a new segment for each email campaign in the Set-Up screen. You can add multiple parameters to narrow down your customer group as much as you want (for example: to reach inactive customers who used to make regular, large purchases from a specific location, you can specify:

  • Customer last order was more than 120 days ago AND
  • Average order value is > $100 AND
  • Total number of customer orders is > 5 AND
  • Customer state is: California
Can I import my current mailing list?

Yes, but the power of epicBloom is the segmentation ability that comes from pulling addresses from those who have made purchases from your online store. If you manually add addresses from a mailing list, the only time you can reach them with epicBloom is through a blanket newsletter, because the platform won’t know their purchase behavior yet. Once they have made their first purchase, however, their information will be pulled into the system and you can start marketing to them dynamically.

Printable PDF

A Quick Video of the Basics

 

The epicToolbox Terms and Conditions can be found [HERE]